Refund & Cancellation Policy

Last updated: 8 October 2026

We want you to feel confident ordering from us. Because of what we sell, our return policy is a little different from a typical store — here's exactly how it works.

Cancelling an order

You can cancel your order any time before it has been shipped by messaging us on WhatsApp or email with your order details. Once an order has shipped, it can no longer be cancelled.

Hygiene policy — no returns on opened products

For hygiene and safety reasons, we cannot accept returns or exchanges once a product has been opened, used or has had its seal broken. This is standard practice for intimate wellness products and helps us maintain quality and safety for everyone.

Damaged, defective or wrong item

If your order arrives damaged, defective, or different from what you ordered:

• Message us on WhatsApp or email within 48 hours of delivery.
• Include your order details and a clear photo or video of the item and packaging.
• We'll verify and arrange a free replacement or refund, whichever works best for you.

Refund method and timeline

• Prepaid orders are refunded to the original payment method, usually within 5 to 7 business days of approval.
• Cash on delivery orders are refunded via UPI or bank transfer, usually within 5 to 7 business days of approval.

Non-returnable situations

We can't accept a return or offer a refund if the product has been used, if the claim is raised after 48 hours of delivery, or if there's no photo/video proof for a damaged or wrong item claim.

Need help?

Reach out on WhatsApp or email support@plushyblushy.com — we reply privately and will sort it out with you.